Maidtopia Cleaning Services, LLC
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Scheduling
Scheduling
Maidtopia Cleaning Service does not want to be a temporary just cleaning solution for you but rather a cleaning essential for everyday life. Our priority is making sure we can accommodate your busy lifestyle. We offer schedules for your convenience on a weekly, biweekly, every 3 weeks, monthly and one-time occasions. We also prefer to send the same cleaner, as she learned your preference and routine.
- Weekly - Pick a day of the week that works best for you and we will fit you in with your cleaner every week.
- Every Two Weeks & Every Three Weeks - Pick a starting date Monday-Friday and we will schedule your home every two/three weeks with the same cleaner on the same day.
- Monthly - We will schedule your home on a day of the month (ex. the first Monday of each month). Occasionally, our monthly customers will overlap with our every three week customers. We may have to schedule your home within the same week, or the Friday before, or the Monday after to send you the same cleaner. One of our representatives will send you an email the week before the cleaning with several options regarding your schedule, we will always try to accommodate your busy schedule.
- One Time - Our one time customers are placed on the schedule that best accommodates them and also very dependent on our scheduling availability. The sooner you know what day you need, the better to schedule your home.
Reminder Email
Reminder Email
Once we place you on the schedule on an established day and frequency, we will continue on the designated scheduled date and time. We will send a courtesy reminder email the day before your cleaning to remind you of your scheduled date. If you are not home and the access instructions to the home are not available, we will call and email you. We will accommodate in waiting 15 minutes before we consider it a lockout.
*The email is a courtesy reminder and fees will apply. If you do not receive the email described above, please check the bulk folder. We are not responsible if emails are not received, emails are a courtesy and not intended to be a free pass to fees.
Contract
Contract
Maidtopia Cleaning Services does not require a contract to be signed. We appreciate that our customers let us know 1 week in advance when they need to change the scheduled service. This time frame allows for schedule organization for our cleaners. Last minute cancellations affect our staff in a negative way, so please advise of your need to reschedule or cancel services. Please remember that customers who sign up for a recurring service must complete the 3 minimum scheduled cleaning requirements or you will be subject to the cancellation fee. Our one-time customers will also be subject to the cancellation fee if they decided to cancel before the cleaning services is conducted. Last minute rescheduling will also be subject to the reschedule fee.
